GENERAL FAQ

GENERAL

Q: How can I contact TBD customer Service?

A: You may contact us by:

  1. Email – You may contact us via email at sales@trimbydesign.com.
  2. Telephone – You may call the 1-888-TBD-TRIM (1-888-823-8746)

Customer Service number and speak with a representative.

Monday – Friday 7:00am – 5:30pm PST

Q: Como puedo contactar a TBD para assistencia en espanol?

  1. Via telefonica – Usted puede llamar a nuestro servicio al cliente al numero telefonico 1-888-TBD-TRIM (1-888-823-8746) para contactarse con un representante que hable espanol.

Lunes a Viernes 7:00am – 5:30pm PST

Q: Can TBD fax or e-mail me a product specification sheet or installation sheet?

A: Call 1-888-TBD-TRIM (1-888-823-8746), Monday through Friday, 7:00am to 5:30pm PST

Q: Does TBD take special orders?

A: Trim By Design welcomes customization. We can give a price quote and estimate lead time upon request. Custom or made to order items cannot be cancelled or returned once the order is placed.

Q: Where can I purchase TBD Products?

A: Trim By Design products are available exclusively through finer kitchen and bath dealers and wholesale distributors. Trim By Design products are not available through Big Box DIY Warehouses.

Q: How will my product ship?

A: By Fed-Ex.

Q: Can I purchase products on your website?

A: Currently, purchases cannot be made over the internet.

Q: How quickly will I receive my order?

A: With extensive in stock products and in-depth inventory, Trim By Design can fill most orders in 24 hours of receiving the order. Depending on supply and demand, delivery times can vary slightly. In the instance that an item is backordered, we will notify the dealer immediately.

Q: Does TBD sell products directly to consumers?

A: Trim By Design sells its products exclusively to its network of local dealers and wholesale distributor outlets throughout the United States. You will always obtain the best competitive pricing by contacting our local business “partners”. Our business “partners” stock and sell most of our products in each local market. For a dealer or wholesale distributor near you, please call our Customer Service Department at 1-888-823-8746.

Manufacturer Names Are For Reference Only And Do Not Represent The Product Manufacturer.